Customer Support Hours
Monday - Friday, 9AM-4PM
Saturday, Sunday: Closed
For the quickest, easiest reply, we suggest emailing Customer Support at
email@example.com. If it's necessary to speak by phone,
please call 201 963 1147.
Monday - Saturday, 8AM-6PM
No cleanings on Sundays
If you have booked an appointment, you must fill out our online Agreement Form
before receiving service. Please email us with any questions about the content
within this agreement.
How do you price cleaning jobs?
The rate is $32/hr for Green Cleaning and $35/hr for Aroma Cleans, with a 3 hr minimum requirement for any cleaning appointment. If a client is weekly or bi-weekly, we will work out a flat rate based on the average cleaning time.
Prices include all eco-friendly equipment and supplies EXCEPT bathroom sponges and toilet scrubbers. For sanitary reasons, we don't transport these from house to house. If you'd like to purchase a sponge or scrubber from Magic, let us know.
Commercial jobs require multiple cleaners and are priced on location. Our commercial rates are competitive. Please fill out an estimate form or inquire for details.
What is your cancellation policy?
A $35 fee is applied to any cleaning cancelled within less than 24 hrs of the start time, or if you forget to leave a key or proper entrance instructions. When there is a last minute cancellation or a missed appointment, we still have to pay the employees for the preparation and the drive to the house. We also lose the ability to book another appointment in that time slot, which naturally is detrimental to our business.
What makes Magic Cleaning different from other companies?
Lot's of things! We are proud of our safe, sustainable approach, the relationship we have with our employees, and our emphasis on client satisfaction.
How should I pay?
We accept cash, check, paypal and all major credit cards. If a client has an outstanding invoice, we will not perform regularly scheduled cleanings unless prior arrangements have been made.
How far in advance should I book an appointment?
You can check for openings at any time, however in order to make sure your desired time slot is available, we recommend a minimum of 3 days notice.
What if I'm unsatisfied with the cleaning?
If you are unsatisfied with the cleaning you've received, we will re-clean AT NO CHARGE! Please note however, that re-cleans will only be performed if you have notified Magic within 2 days of your appointment. We cannot do free re-cleans three or more days after the cleaning.
Are your products as effective as conventional cleaners?
Yes. We've been cleaning for over a decade and have done the research to find the hardest-working cleaning solutions on the market. Please note - if you are a school or health care facility, we can supply germ and bacterial testing results for our commercial cleaners.
Why is it important to use non-toxic cleaners?
It is suspected - and in some cases proven - that many of the chemicals contained in conventional cleaners (and other synthetic consumer goods) cause cancers, birth defects, allergies, and developmental growth in children. They also adversely affect pets. Outside of the home, they contaminate water and soil and enter the food chain through low-level animals. As the research continues to pour in, we are confident that 'alternative' eco-friendly cleaners will gradually become the preferred option for cleaning.
Will you always send the same Cleaner to clean my house/office?
The only exception is if the you change the regularly scheduled day and time (but even then we will try our best to reschedule with the same person) or if the Cleaner is sick or on vacation. We will notify you in advance in either of these situations.
What type of training does your staff receive?
Magic Cleaning Service is a Green Clean Institute certified firm and all of our Cleaners receive Green Cleaning Technician training.
What happens if a Cleaner breaks or damages something?
Not to worry! This very rarely happens, but in the case of an accident, we are fully insured and bonded and any personal item that is broken or damaged will be replaced or compensated for.
Do I need to provide Magic Cleaning Service with any supplies?
Yes, just a few. For sanitary reasons we request that each client provides a broom, mop, toilet brush, and sponge for the bathroom. We offer these items for sale at a very low cost if necessary. Please leave items in plain view for the cleaners.
Does someone have to be present at the home/office to let the Cleaner in? Do I have to stay at home while they are working?
This is totally up to you, although most of our clients are not present while the work is being performed. Instead they choose to give us keys, a passcode, or organize for a neighbor to let us in. We recommend you be there for the first cleaning so you can check over the work, but this is not required.
Do you offer laundry services?
Yes, and we even offer laundry service with Eucalyptus Dust-might fighter and Lavender-Lemon Dryer Fragrance! There is not an additional charge for laundry service; it simply adds to your total cleaning time. If any garments require special care you must leave a note for the Cleaner. We will pay close attention to care instructions when a note is present, but are not responsible for damaged items.