Please read the below policies and sign and date the bottom of this form to acknowledge agreement. Our policies help streamline the service experience, and are designed to and give you the highest degree of peace and clean possible :)

Service Areas: Unless you request otherwise, we will service the following areas in your home, with services by request and exceptions noted below.

Areas Serviced:

Bedrooms & General Living Areas:

• Dust furniture, furnishings & window sills
• Clean Floors
• Empty wastebaskets
• Doors, frames, window frames, light fixtures, vents, fans, & baseboards as needed
• Spot clean walls as needed

Kitchen:

• Clean counters, sinks/stove tops, tables & small appliances
• Wipe down face of dishwasher, refrigerator, oven doors
• Cabinets (outside only)
• Doors, frames, window frames, light fixtures, vents, fans, & baseboards as needed
• Spot clean walls as needed

Bathroom:

• Thoroughly clean counters, toilets, sinks and bathtub/shower
• Clean floors
• Cabinets (outside only)
• Doors, frames, window frames, light fixtures (with step stool provided), vents, fans, & baseboards as needed
• Spot clean walls as needed

Areas by Request (you must note in your online booking or alert booking agent if you would like any of the following additional services)

• Inside cabinets
• Inside refrigerator
• Inside oven
• Ceiling fans
• Interior window panes

Areas Excluded: (For safety reasons, we cannot service this areas/items)

• Homes that have been infested with bed bugs.
• Use of ladders higher than 3 feet.
• Cleaning of cat litter boxes or pet feces.
• Cleaning of fireplaces.
• Stepping on kitchen counters to clean the top of cabinets.
• Lifting or moving of heavy items.
• Cleaning inside of toilets without a proper toilette brush (toilet brushes must be provided by client).

Arrival Time: There is a 1/2 hour window in which the cleaner(s) can arrive due to potential traffic, finding parking, or issues locating the property.

Supplies: Please leave a bathroom sponge, toilet scrubber, and vacuum in plain view for the cleaners. For sanitary reasons, we do not transport these from home to home. If you do not own these items, we are happy to provide them at a discounted price (aside from the vacuum). For your convenience, you may enter the location of your supplies in the following form and we will keep in your customer file.

Bleach and Non Eco Friendly Products: We are a Green Clean Certified company, and do not use bleach in any cleaning appointments. If you require bleach to be used, you must supply Magic with a certified non-toxic bleach or bleach alternative. Cleaning consultants are not allowed to use any cleaning products provided by client swithout previous authorization from the Cleaning Manager.

Payment: Magic Cleaning only accepts payment via credit card (American Express, Visa, MasterCard and Discover), with payment due at least 24 hrs after to the cleaning appointment has been completed. As such, the client authorizes that the credit card provided when booking the appointment may be charged after the service is completed. If there is a difference in the time billed versus the time serviced, Magic Cleaning will charge or refund the card the day after the appointments. If a credit card is declined a valid card must be immediately supplied or any future cleaning will be canceled (declined card fee and cancellation fee may be applied). By completing the agreement form you authorize Magic Cleaning to charge your card for the billed amount on the invoice after your cleaning has been completed each time we service your home.

Cancellations: Appointments canceled 24-48 hrs before start time will be assessed a $35 cancellation fee. Appointments canceled in less than 24 hrs will be charged in full. This also applies to homes that we are unable to enter (i.e. no key was left).

Unsatisfactory Service: If you are unsatisfied with your cleaning, please contact us within 24 hrs of receiving service and we will do a re-clean at no additional charge (please note, that refunds cannot be given). Before the re-clean is performed, our cleaning manager will pay a visit to the residence and conduct a brief inspection. Please do not re-clean the home or area yourself before our manager arrives. If an area is re-cleaned by the client, we will not be able to properly assess the space. We are fully committed to your satisfaction!

Papers: Our cleaners are instructed not to touch potentially sensitive documents. Please clear papers from work spaces prior to cleaning.

Estimated Cleaning Times: Cleaning time estimates are based on the size of your home. All appointments have a 3 hour minimum service time, with first time cleanings typically requiring more hours than regular appointments usually 3-5 hours. If you would only like 3 hours of service you must specify it while booking your appointment over the phone or if you book online you must specify 3 hours only in your appointment special instruction box. If not you will be charged for the amount of hours the cleaning consultant serviced your home. Please note that if you do not want to add extra time, Magic will do the best of it's ability to fully clean the space, with priority areas handled first.

Safety Policy: We look out for the safety of our employees and will remove an employee from any job that is hazardous to their health such as interaction with bodily fluids, pet accidents, or infestations. In addition, employees are instructed not to climb ladders over 3 feet tall, stand on furniture, or lift heavy objects.

Alarms: Please disarm your alarm system prior to the cleaner's arrival. Magic cannot he held responsible for 'tripped' alarm systems when entering an apartment. If you would like the alarm system activated before we leave the premises, you must leave detailed instructions when booking your appointment.

Employee Non-Solicitation Agreement: Our employees may not be contracted or employed by your or your affiliates for services of any kind outside of our standard cleaning agreement. A breach of this agreement will always result in litigation to recover damages suffered by Magic Cleaning, with the client responsible for all legal costs and expenses, including attorney fees. By signing this agreement you acknowledge and agree that you under no scenario will you solicit Magic Cleaning employees.

Having a 'Regular Cleaner': In order to improve speed and consistency, Magic Cleaning will do our best to assign the same employee to your home at each visit. Because of vacations, sick days, and job transitions, we reserve the right to change employees at any time, but will always notify you by email of any changes to your regular cleaner. In addition, if there is a change in cleaners one of our supervisors will oversee the work performed to ensure it meets our quality standards.

Losses and Damages: If any entrance ways or doors to the client's residence have been left open prior to Magic Cleaning's arrival, we will not assume responsibility for lost or damaged items. Our employees treat all homes with respect and should they have an accident while on the job, our office will notify you immediately with details about the damaged item. Should you find a damaged item after your cleaning appointment and no notification was provided by Magic Cleaning, please alert us immediately. It's important damaged items are not thrown out, as we may need to take pictures for insurance purposes. Magic Cleaning is only liable for losses or damages reported within 48hrs of your cleaning appointment, and that we can physically inspect. If you have delicate or valuable items you wish to be excluded for a cleaning appointment, please alert us when booking your appointment.

Move-In and Move-Out Cleanings: During move-in and move-out cleanings, our Cleaning Consultants are not authorized to unwrap or set-up any furniture. Moving furniture is strictly prohibited and we cannot perform this task.

By typing your name below, you agree that you have read and fully understand all terms included in the Magic Cleaning Service Agreement. This signature will serve as an original signature on this document.